UX research and architecture
Identifying the audience and their tasks: who uses the product, what problem it solves, what counts as success for the user. We apply the Jobs-to-be-Done method to understand what task users are trying to get done when they turn to the product.
Building the user flow and information architecture: data and navigation structure, the logic behind where elements are placed. Conducting competitive analysis: how leaders in the niche solve the same problem.
