Service at a Distance: How to Maintain Effective Interaction in a Remote Work Environment

Service at a Distance: How to Maintain Effective Interaction in a Remote Work Environment

Have you ever faced difficulties in managing a remote service team? When services are provided locally in different parts of the country or the world, and the staff of service providers ranges from tens to thousands? 

Quite often, even in large companies, interaction with service providers and control of their work takes place in a manual format. This causes a number of difficulties and additional costs for businesses. 

In this article, we'll look at the challenges faced by service providers and explain how automation can simplify management, optimize processes, and improve service quality.

Difficulties in managing service providers

Remote work conditions create difficulties in controlling and coordinating the work of service providers. Without the right management tools, there can be problems with efficiency and task completion. And the lack of user-friendly and integrated systems can lead to communication breakdowns and loss of time to resolve conflicts.

High operational costs for management

As the number of service providers increases, more people are needed in the company's staff to communicate, check the work performed, make payments, etc.

The absence of a unified system reduces efficiency and complicates the interaction process, which leads to additional losses for the company.

Generating documentation in a manual format

For each category of service providers, you need to manually generate reports and acts of work performed. You need to take into account the status of the legal entity, the category of work, quality control, etc. Often, all this reporting requires a lot of human resources and takes hours and hours of work. 

Control over the validity of permits

As a rule, every service provider must have a document that allows them to perform specialized work. Permits have their own validity period. Sometimes service providers forget to update them in time, and therefore perform work without legal authority. This, in turn, creates additional risks for the company.

Quality control and equipment history

After the equipment is installed, the company may not have confirmation of the correct address and quality of the work performed. Thus, service technicians may perform work of poor quality or in the wrong place. And the lack of a repair history for certain equipment makes it difficult to maintain it.

Given the remoteness of managers and service technicians, mistakes are increasingly common due to limited control. The absence of a system that ensures stable communication and cooperation of all process participants can lead to delays in solving problems, misunderstandings, and shortcomings in the execution of tasks. That's why companies are turning to modern automation solutions - service management systems.

Automate interaction with service technicians with ServiceForge

ServiceForge is a specialized self-hosted FSM (Field Service Management) system for working with service technicians.

The platform is installed once. This allows you to avoid monthly payments for each user and opens up the possibility of easier scaling.

ServiceForge allows you to:

  • reduce the number of human factor errors to 0
  • reduce management costs by more than 70%
  • improve the quality of service and loyalty to the company

Main advantages and features of the system

Convenient order management: easy creation, automatic validation to avoid errors, control and management of orders in a single place. 

Simplified control and management of equipment: Create a single database of equipment and statuses for maximum transparency and control.

Real-time analytics and reporting: set up dashboards with up-to-date data and automatically generate reports on the work performed.

Integration of any data into a single system: the ability to integrate with any application or system to flexibly customize the system to meet your business needs.

ServiceForge mobile application: automatic validation, offline work, and geolocation of work for maximum efficiency and control.

Customization and additional modules: a report, a training program, a bonus system for service technicians, or integration with a ticket system for customers - all this is possible.

ServiceForge is an innovative tool that allows you to effectively manage the work of your remote service workers, reducing errors, optimizing processes, and increasing productivity. Thanks to this platform, businesses can confidently work remotely, providing quality service and optimal costs.

If you want to automate your business and increase team productivity, leave your contacts in the form. Our manager will contact you and offer the best solution for your business.

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Serhii Kutyr, CEO

s.kutyr@freshtech.global

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