System for service management ServiceForge
Focus your efforts on strategic goals, while delegating routine tasks to ServiceForge.
What does
the system offer?
Request
As the number of service technicians grows, there is a need for additional staff within the company to manage communication, inspect completed services, handle payments, and more.
Solution
In the ServiceForge system, processes within user accounts are automated, including a semi-automated verification feature to confirm provided services. The platform also automatically computes payment totals, requiring managers only to review the pre-generated data.
Outcomes
- reduced the management team from 20 to just 1 manager
- gained the capability to expand the service technician team without incurring substantial operational costs
- improved technician loyalty through faster interaction
Interaction scheme with service technicians within the ServiceForge system
Basic system configuration
Function
These are system fdForge software modules designed to offer comprehensive system control and flexible development of necessary functionality.
What is included?
A variety of system modules including editing basic site parameters, rows module, menu building module, forms module, blocks module, and more.
Simplify interaction with service technicians with ServiceForge
Extra modules
* This list is not exhaustive. If desired, it can be customized to meet the needs of your company.
Function
This module motivates service technicians to keep accurate records and boosts their loyalty by automatically awarding bonuses for meeting specific conditions (customizable to the company's needs).
What is included?
Bonus calculation algorithm (linked to product data, task completion, etc.). Bonuses accrual history Bonuses use history
Cost & terms of cooperation
Basic configuration
Includes all basic modules, along with individual configuration and installation
$14,600
Customization
Additional functionality and individual development
Calculated on an individual basis
FAQ
What is the communication process once I've chosen to proceed with the system purchase?
What is included in the price of the basic package besides the software?
How do you integrate the software into my business?
How is training conducted for working within the system?
Can I customize the software on my own?
Can I use the product in other businesses?
We are happy to help you if you have any questions.